Privacy policy
SECTION 1 - INFORMATION?
What do we do with your information?
When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our shop, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Revolution Coffee Roasters Ltd, 27 New Hall Hey Business Park, New Hall Hey Road, Rawtenstall, Lancashire, BB4 6HL or through any of the means outlined on our contact us page.
SECTION 3 - DISCLOSURE
We may use your personal information for the following reasons:
- To process your order(s)
- To serve website content and advertisements to you
- To administer this website
- For statistical purposes to monitor this websites performance
- If you have consented, to notify you of products, special offers or news
- To notify you of a prize win, if you have entered and won a competition. Please see ‘Competitions and Promotions’ below
- If you create an account while shopping on this website you will be given an option to opt-in to receiving information by email. If you agree to opt-in then we may contact you to notify you of products, special offers or news
- You agree that you do not object to us contacting you for any of the above purposes whether by email, telephone or in writing and you confirm that you do not and will not consider any of the above as a breach of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- If you have actively consented, to share your details with selected third parties for promotional use.
You may unsubscribe from email newsletters at any time by clicking ‘unsubscribe’ on our email newsletters or by contacting our team by email to hello@revolution-coffee.co.uk (Monday to Friday 0900 – 1700)
Please be aware that we are entitled to disclose your personal information to the police or any other regulatory or government authority investigating suspected illegal activities if we are asked to do so.
SECTION 4 - SQUARESPACE
Our shop is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is through Squarespace data storage, databases, they shop your data on a secure server in the US behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Squarespace shops your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is held only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.
PCI-DSS requirements help ensure the secure handling of credit card information by our shop and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
Links
When you click on links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and shopd with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
Cookies are tiny text files stored on your computer when you visit certain web pages. On this site we use cookies to keep track of how you’re using our site, what you have in your basket, and to remember you when you return to our site.
Please be aware that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, in helping us to identify and resolve errors.
We also use basic Google Analytics cookies for tracking site performance and usage. The Google Analytics JavaScript libraries use HTTP cookies to remember what a user has done on previous pages/interactions with the website. Please note that Google Analytics does not store any personal information about users.
If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org.
Please note that we are not responsible for the content of external websites.
Third Party Cookies
When you use this site, you may notice some cookies that are not related to Revolution Coffee or Squarespace. When you visit a page that contains embedded content, for example from Vimeo, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
SECTION 8 - CONSENT
By using this site, you warrant that you are legally capable of entering into binding contracts and that the personal information which you are required to provide is accurate, current and complete in all respects. You also warrant that you will notify us immediately of any changes to your personal information by updating your online account or contacting our Customer Service team via email or through one of the methods outlined above.
SECTION 9 - LAW AND JURISDICTION
This site is governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 11 - GDPR
To abide by the changing data protection law on May 25 2018.
If anyone has engaged with a Revolution Coffee Roasters email or transacted on www.revolution-coffee.co.uk will be asked to 'opt-in' by filling out a consent form.
SECTION 12 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us.
[Revolution Coffee Roasters Ltd, 27 New Hall Hey Business Park, New Hall Hey Road, Rawtenstall, Lancashire, BB4 6HL United Kingdom]
RETURNS POLICY
RETURNS
Non-consumable goods
We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to Revolution Coffee Roasters Ltd, 27 New Hall Hey Business Park, New Hall Hey Road, Rawtenstall, Lancashire, BB4 6HL. Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. We will organise for faulty goods to be collected from you; we will use our own courier and you will be required to be available for a nominated collection.
Consumable goods
Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to assessment by our Customer Service team as applicable. Please contact our team (Monday to Friday 0900 -1700) by email hello@revolution-coffee.co.uk in this instance. We will then work with you to resolve the issue.
CANCELLATION
Recurring subscriptions
Please note that these our recurring subscriptions (i.e. those that have automatic repeat payment) can be cancelled at any time by contacting our team (Monday to Friday 0900-1700) hello@revolution-coffee.co.uk detailing ‘CANCEL SUBSCRIPTION’
If payment fails for a recurring subscription, we will attempt to take the payment from the nominated card again two days later up to a total of three times. If this final attempt fails we will contact you by email to advise you of this. Please note that your coffee will not be roasted and despatched until payment is processed. Your subscription date will then reset to the day the successful payment was taken.
COMPETITIONS & PROMOTIONS
General
When entering any of our competitions or prize draws, you provide your name, email address and contact address.
Winners will be contacted by email. A reply to this email confirming details required to administer the prize will need to be received by Revolution in 7 days or a new winner will be chosen. This process will then repeat.
If you have entered a competition the information you share with us (such as your name, email, address and telephone number) will not be shared with any other company unless clearly stated on the competition entry page.
All discount codes are valid for 7 days unless otherwise stated and can be terminated, extended or amended by Revolution Coffee Roasters Ltd at any time.
Revolution Coffee Roasters Ltd reserve the right to cancel a competition at any time.
Winners chosen by Revolution Coffee Roasters Ltd are final and will not enter into any discussions on this.
Campaign specific competition terms and conditions will be detailed here.
Signup to Newsletter Discount Promotion
10% off coffee collection
10% discount applies to coffee products at revolution-coffee.co.uk webshop only. Excludes Special Editions, capsules, coffee subscriptions, courses and all other products.
Subject to stock availability.
Excludes shipping costs, where applicable.
The promotional codes must be entered at the checkout for the discount to apply.
The discount cannot be retrospectively applied to the order.
Revolution Coffee Roasters Ltd cannot be held responsible for any computer or system errors that prevent the promotional code from being entered.
Cannot be used in conjunction with any other offers.
Revolution Coffee Roasters Ltd standard webstore shipping terms apply.
10% discount applies to 1kg bags of coffee only (available as whole beans). Excludes 250g bags, subscriptions, bundles and all other products and services listed at revolution-coffee.co.uk
Occasional Prize draws.
To enter, you must:
have an Instagram account
like the prize draw post
tag a friend in the comments section of the post and
follow @revolutioncoffeeroasters on Instagram, for your chance to win.
One entry per person only.
The prize draw is open to UK residents aged 18 or over only.
The winner will be chosen at random and will be notified within 24 hours of the prize draw closing, by Instagram Direct Message.
Only the person entering the promotion will win the prize, not the person they tag.
If the winner doesn’t respond to claim their prize within 24 hours, a new winner will be selected at random, and so on.
The winner will be announced via Instagram Stories, using their Instagram username. This will also be detailed on our site terms and conditions page for a period of 14 days after the competition closes.
The prize will be sent to the person entering the competition.
50% off first subscription bag
50% discount applies to the first recurring subscription bag purchased at revolution-coffee.co.uk webstore only. Excludes gift subscriptions, coffee collection, Special Editions, education courses and all other products.
This promotion is not refundable, exchangeable or available as cash.
The promotional code must be entered at the checkout for the discount to apply. The codes above apply to one transaction only and cannot be used in conjunction with one another for one purchase. The discount cannot be retrospectively applied to the order.
Revolution Coffee Roasters Ltd cannot be held responsible for any computer or system errors that prevent the promotional code from being entered.
Revolution Coffee Roasters Ltd webstore shipping terms apply.
Subscriptions can be cancelled at any time by contacting our team, email hello@revolution-coffee.co.uk.